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Introduction | Email | Telephone | Mail | Fax | Alderney
If you have any problems, questions or feedback regarding any aspect of our site, then please take a look below at our current channels of communication. So that you're aware, our Customer Service team is on hand to help with any account-related issue 7 days a week.
We respond to all emails individually and usually reply within 2 hours. Please use the following email addresses to contact us:
| ADDRESS | NATURE OF ISSUE | WORKING DAYS/HOURS |
| members@attheracescasino.com | For all account-related issues* | Mon-Sun: 0800 - 02:00 |
| promotions@attheracescasino.com | For all promotion questions | Mon-Fri: 0900 - 18:00 |
| vipmanager@attheracescasino.com | For all VIP-related questions | Mon-Fri: 0900 - 18:00 |
| casinomanager@attheracescasino.com | For anything else including general feedback and business-related questions/issues | Mon-Fri: 0900 - 18:00 |
*If you wish to close your account outside of customer service operating hours (0800 - 0200) you can do so by logging into your account, accessing the 'Player Protection' section and limit the account by using the self-exclusion function. If you then wish to close your account permanently please email (address) stating you wish your account to be closed.
Telephone
Members calling within the UK please phone: 0845 456 1164 (Local Rate Call Charges Apply)
Members calling from outside the UK please phone: +44 845 456 1164
Please note that all our calls are recorded and monitored for quality and training purposes.
Fax
You can send us a fax to: +44 (0) 845 458 0896
Mail to:
At The Races Casino Customer Service
PO Box 15854
Birmingham
B37 9BT
The Alderney Gambling Control Commission
Write to:
PO Box 15
Alderney
Channel Islands
GY9 3HT
For general questions please visit our Frequently Asked Questions page.
